What to bring: 

• Grip socks are required to take our group reformer classes for the safety of our clients and community. These can be bought at reception while checking in. 
• Athletic apparel is also required to prevent any injuries and maintain our equipment’s integrity.

No cell phones are allowed during Class: 

We want you to drop in and focus on yourself. Please turn your cell phones on silent and leave them in the lockers provided during Class. Pictures and videos can be taken before or after Class starts, but recording is prohibited during Class without prior authorization from studio instructor. 

Check-in / late arrival policy: 

• If this is your first visit to the studio, please arrive at least 10 minutes before your scheduled Class for your studio orientation. 
• If you are not checked in at the start of Class, your spot will be released to the next student on the waitlist. 
• Late entry is not permitted for new clients. 
  

We allow existing clients a 5-minute grace period for late entry after the start of Class. After this, if someone from the waitlist is at the studio, your spot will be released to them. 

Booking windows: 

• All class packs, new client specials, and single class credits have a rolling one-week booking window. In other words, this means you can book a week out from the day you are booking a class.
• All memberships have a month booking window.

Reservation policies: 

To reserve a spot in Class, you must have a valid credit package or membership on file. To make a reservation, please log in to your account using our Oasis Pilates Studio App or visit our website.

If you need to change your reservation, please do so 12 hours or more before the Class starts to avoid losing your credit or incurring a late cancellation fee.

Cancellation / No-show policy: 

You can cancel your reservation only by logging into your account via our website or the Oasis Pilates Studio App, subject to the following terms: 

• Cancellations made via email, Facebook, or Instagram will not be taken into account, and you will be charged. 
• Cancellations made less than 12 hours before the start of Class will be considered late cancellations. A late cancellation or a no-show will result in the loss of the Class if you have a pack / single class credit. 
• If you have a membership, you will be charged $20 for a no-show fee and  for a late cancellation. 
• If you cancel a private session less than 12 hours before the start of Class, the late cancellation will result in the loss of the Class.

Waitlist: 

• If the Class you want to attend is full, we recommend getting on the waitlist. When space opens up, you will automatically receive an email confirming your spot. 
• You must purchase a Class credit to reserve your spot on the waitlist. If you are not added to the Class from the waitlist, you can use your Class credit for a future booking. 
• You can check your position on the waitlist by checking the lineup on the  Oasis Pilates Studio App. 

Navigate to your schedule, click on the Class you are waitlisted for, and then look to see where you are in line. 

Waitlist Cancellation Policy: 

• If you are on the waitlist and added to the Class, you will be subject to our late cancellation policy. You must remove yourself from the waitlist if you can no longer attend Class. 
• If you place yourself on the waitlist for multiple classes, you are responsible for monitoring your reservations and canceling your classes within the bounds of our cancellation policy.
• Oasis Pilates Studio cannot be held responsible for accidental bookings, double bookings, or double waitlisted classes made by clients. 
• Late cancellation and no-show fees apply if you do not cancel within the bounds of our cancellation policy.

Membership, Legal and Liability terms: 

Membership terms: 

All Oasis Pilates Studio memberships require a 3-month minimum commitment. After those three months, your membership will be renewed monthly. If you wish to cancel your membership, email us a notice within 30 days of the end date. 

• By purchasing a membership, you are authorizing Oasis Pilates Studio to, on a recurring basis, automatically charge the debit or credit card account associated with your account for monthly payments due associated with your membership and any fees stated in our late cancellation policy. 
• Membership credits/classes DO NOT roll over to the next month and cannot be extended for use outside the 30-day window. 
• Oasis Pilates Studio will initiate monthly charges on the date your contract is set to renew. Oasis Pilates Studio has the right to discontinue processing of memberships or late cancellation fees if unable to secure funds from the debit or credit card associated with your account. 
• If your payment fails to process, your booking privileges will be frozen. 
• You can freeze your membership for a minimum of thirty days and a maximum of two months per calendar year. To hold your membership, contact us via email with the exact dates. 

Memberships can not be cancelé de while frozen.
 
Medical concerns & pregnancy: 

• Oasis Pilates Studio may decline your entry to a class because of injury and other safety concerns. In these circumstances, we suggest booking a private session and allowing one of our instructors to evaluate you. 
• If you are pregnant and in your first trimester, you may take any of our classes with your doctor’s consent. After your first trimester, we highly recommend private training to receive the correct modifications and pregnancy-appropriate exercises.

Returns & exchanges: 

• All sales are final. Classes and private sessions are unavailable for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and cannot be returned or exchanged.
   

Lost & found: 

• Oasis Pilates Studio is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind. 

Communication Notice: 

When you visit Oasis Pilates Studio or send emails to us, you communicate with us electronically and consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website and social media channels. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.